General Information

Visitor Expectations

  • The salon caters to both men and women.
  • Please arrive at the spa 15 minutes before your scheduled appointment in order to prepare you for your treatment.
  • A credit card or gift certificate number is required to reserve multiple appointments.
  • All salon and spa services include a consultation.
  • The following are complementary to all guests; lockers, spa attire, beverages and parking.
  • The salon and spa is not responsible for lost or stolen articles.
  • Service times indicated are approximate.
  • We request that cell phones not be used in the spa.
  • Our goal at Pino’s Salon & Spa is to create an escape for you from the demands of your daily life. To optimize your relaxation time, and for the comfort of all guests, we encourage you to leave young children at home.
  • For expectant mothers, please let us know about your condition at the time of appointment scheduling. We do not recommend body treatments, reflexology, aromatherapy massage, laser services or medispa facials while pregnant.
  • Our therapists are trained to drape towels and sheets discreetly over any area of your body not involved in the treatment, protecting your privacy at all times. However, if you prefer, a bathing suit may be worn during any body treatment.
  • All spa packages include massage services for relaxation purposes only. If you have any health concerns or you are an expectant mother, we will be happy to schedule a separate appointment for Registered Massage therapy.

Payment

  • Gift certificates are available for any service, spa packages, retail products or any dollar amount. Gift certificates are fully transferable, non refundable, and cannot be replaced if lost or stolen.
  • Payment for phone orders and gift certificate sales including mail service are accepted through Visa or Mastercard.
  • Prices are subject to change without notice.
  • Payment is accepted through Visa, Mastercard, Debit or cash.
  • We will gladly provide a receipt when Registered Massage therapy services are performed on the day of payment. Receipts cannot be issued for registered massages paid through gift certificates.
  • Please feel free to reward our staff for a job well done. Gratuities cannot be charged on a credit card; however, we do accept gratuities through debit or cash.
  • Tip envelopes are provided at reception, and will be given specifically to your attendant.
  • GST and gratuities are not included in listed prices.

Late Arrivals

As a courtesy to our clientele, please remember that if your treatment time is delayed due to late arrival, it will end when scheduled so that the next guest is not delayed.

Cancellation Policy

  • In consideration to our staff and other guests, we require a 48 hour advanced cancellation notice on all salon and spa appointments.
  • If appointments are cancelled 48 hours prior to arrival, no service charges will apply and we will gladly reschedule your appointment.
  • For all appointments cancelled 24-48 hours prior to your arrival, a $25.00 administration fee will apply.
  • For appointments cancelled less than 24 hours prior to your arrival, a full treatment charge will be applied to your credit card or deducted from your gift certificate since this appointment time has been reserved especially for you.
  • Although we sympathize with illness and family emergencies, we cannot be responsible for any last minute cancellations or “no shows.” Unfortunately, exceptions to this policy are not permitted.

Medicard

Medicard is available for clients wishing to finance treatments. Medispa services, hair extensions, laser hair removal, facial series and body treatments are all services that will be possible for you to receive with this simple and fast financing option. Don’t delay your treatments due to cost concerns; apply for a Medicard at Pino’s Salon & Spa. More information available upon request.

We Are Happy To Be A Part Of The Following Charities & Organizations:

  • Big Sisters & Big Brothers of Kitchener-Waterloo
  • Brain Tumour Foundation of Canada
  • Family and Children's Services
  • Catholic Family Counseling Center
  • KidsAbiltiy
  • United Way
  • The Food Bank of Waterloo Region
  • Habitat for Humanity
  • Miss Canada International
  • Canadian Federation of Independent Business
  • Chamber of Commerce

How To Choose The Right Spa Facility

For first time spa clients, we have compiled a list of tips to help you determine the quality of the spa and your comfort level with the ser-vices offered.

  • The therapist or attendant should be pro-fessional, courteous, pleasant and cleanly dressed.
  • Look for a clean, safe and sanitary environment.
  • Observe how tools and pedicure units are cleaned between uses.
  • Make sure all wraps and robes are washed between uses.
  • Attendants or therapists should not discuss their personal problems with you.
  • You should be provided with a locker, slippers and a robe for multiple spa services.
  • Estheticians should be able to suggest a home care regime without making you feel pressured.
  • For your safety and comfort you should not be left alone during body treatments or facials.
  • Look for a quiet, relaxing and well-designed environment.
  • If unsure about the facility; ask for a tour. Observe how you and other customers are treated, this will indicate whether you will have a good spa experience. You can tell if the spa personnel really enjoy their work or if they are just going through the motions. The salon/spa’s reputation in the community is also a good indication of their service commitment and quality. Another factor in choosing a day spa is size and atmosphere. See if the spa’s style and culture suits you. Quality should always be the most important factor in choosing a spa. Treatment prices that are considerably less than market value are usually delivered at a compromise whether it is sanitation procedures, products used or staff education. The spa should have a menu of services with good descriptions and prices. The staff should be able to answer any questions to determine the most beneficial treatments for you.

We Asked Our Clients, "Why Do You Come To Pino's Salon & Spa? "

“Entrusting our salon needs to Pino and his team has been our guarantee of quality beauty ser-vices that we can trust and rely on - along with a welcoming atmosphere that is both comfort-able and aesthetically pleasing.” Tamara and Roy (Kitchener, ON)

“I go to Pino’s because I expect the best. The atmosphere is professional and the services are exceptional.” Steve P. (Waterloo, ON)

“I love coming to Pino’s because I feel truly pampered and taken care of as a client. I am always more than pleased with any service I get because it’s done well.” Lesley H. (Milton, ON)

Employment Opportunities

Reception

The potential candidate must provide warm and friendly service to clients, while being concise and efficient with salon and spa software. Highly developed multi-tasking skills are an absolute must. Receptionists are responsible for the first impression of each client who walks through the door; client care must be our first priority. Responsibilities include:

  • providing precise appointment information to both clients and staff
  • maintaining systems for checking in clients and processing client sales
  • accurately handling money
  • attending to clients (whether it be hanging up a coat or serving a beverage)

Candidates must have customer service experience, and post-secondary education or equivalent. Administration experience is an asset. A friendly demeanour, and team oriented personality required.

Hairstylist

The potential candidate must have an accredited certification from a recognized hair school, with a creative flair and an eye for the latest trends in hairstyling. Must have experience in cutting, colour/highlight, mixing and application and styling hair. A friendly demeanour, and team oriented personality required.

Esthetician

The potential candidate must have necessary certification from a recognized esthetics school and experience in manicures, pedicures, facials, waxing, body treatments and massage. A friendly demeanour, and team oriented personality required.

Massage Therapist

The potential candidate must be a Registered Massage Therapist, who possesses excellent people skills. Knowledge of aromatherapy massage is a definite asset. Must be able to provide continuous service throughout scheduled shifts. A friendly demeanour, and team oriented personality required.