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About Us

We’re more than just a great hair salon…

Pino’s salon & medispa is the place to experience the utmost in client care and professionally delivered medispa and salon services. Each of our services represents the high standards, attention and commitment of its founder, Pino Cherubino.

Whether you are spending time with us in our salon or medispa, you will emerge to face the world just a little bit better. Our dedication and passion is reflected in everything that we do, from our qualified team of professionals and state-of-the-art technology, to our stringent sanitation procedures.

Our Vision

To consistently provide a superior experience in a relaxed and professional environment while enhancing the lifestyle of our clients.

Our Mission

Staying innovative and progressive as well as recognizing, promoting and inspiring our team along with helping our community with an open heart.

Awards

Checkout awards our salon has been granted.

General Information – FAQ – Policies

Click here to find general information and answers to frequently asked questions.

Contact Us – Hours – Address – Map

Click here to email or call us or to find hours, address and other information

Testimonials

Read through our customer testimonials, or kindly leave a testimonial

Accessible Customer Service Plan

Read through our plan for servicing people with disabilities

Privacy Policy

PRIVACY POLICY, Pino’s Salon & Medispa Inc.

TO: All customers, potential commercial contacts and other individuals involved commercially with Pino’s Salon & Spa Inc. (the “Corporation”)

As of January 1, 2004, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) applies to the Corporation. The legislation applies whenever “personal information”, as that term is defined in PIPEDA, is used for commercial purposes. To comply with PIPEDA, we have prepared this Privacy Policy and Plan which we intend to follow.

As a customer, you now have rights relating to a) the collection, b) the use of and c) the disclosure of what is termed “personal information”.  The Corporation intends to in all respects follow the “Model Code” prepared by the Canadian Standards Association with respect to the treatment and handling of personal information.  A copy of the Model Code is available from our Privacy Officer, whose identity at the present time Mrs. Marisa Cherubino is who can be reached at 519-578-8898. In short, the Model Code requires the following:

  1. the Corporation must have a Privacy Officer;
  2. the purposes for collecting personal information must be communicated to you;
  3. you must first consent before any of your personal information can be collected, used or disclosed;
  4. the Corporation can only collect personal information for necessary purposes;
  5. the Corporation can only use personal information for disclosed purposes;
  6. the Corporation must ensure that the information collected is complete and accurate;
  7. the Corporation must take adequate measures to preserve the security and confidentiality of   the personal information;
  8. the Corporation must be open about all of its privacy policies under PIPEDA;
  9. if requested, the Corporation must (i) inform you that it does or does not possess the individual’s personal information, (ii) inform you that it has disclosed personal information to any third party and the identity of that third party (or parties), and (iii) allow you access to the individual’s personal information; and
  10. the Corporation must communicate clearly that you have a right to challenge the Corporation’s privacy policies.

For the purposes of this Policy, the Corporation anticipates collecting, using and/or disclosing the following types of personal information:

  1. Your Name, Home Address, Home email and Home Phone Number
  2. Your day and month of birth
  3. Your Credit Card Information
  4. In certain cases, Your Height, Weight and medical history as specified in our Client History Form (for Massage Consult), Compu-lift Client Consultation

Form or Facial Consult Form, or any of our Medical Spa Services, all that is applicable to you.

We want you to understand first and foremost that we already treat this type of information with the highest degree of confidentiality and security. We have collected, used and/or disclosed and anticipate collecting, using and/or disclosing personal information for the following potential and actual purposes:

  1. With respect to Credit Card Information, confirmation of your appointment with us.
  2. Entry of information in the Corporation’s database to track your purchases and services requested in order to provide optimum level of service to you.
  3. In-house marketing, survey, data collection and other activities, specifically excluding any sale or disclosure to any third-party marketing company;
  4. Disclosure on an as-necessary basis to the solicitors and accountants of the Corporation;
  5. Any future contemplated sale, purchase or change in ownership or structure of the Corporation to which our client list and knowledge thereof will represent a significant asset, with the understanding that any purchaser or new owner will be subject to the same strictures and need to abide by the same privacy policies as we have in place or are subject to at that time;

If any other purposes manifest, the Corporation will provide notice of these to you and will request consent at that time.

There are certain exceptions for which consent is not required.  For collecting personal information they are:

  1. it is clearly in your interest and there is not enough time to get your consent;
  2. it is required by law;
  3. the information is already publicly available (such as in a business directory or telephone directory)
  4. collecting the information with consent will taint or distort the accuracy of the collected information;
  5. it is for journalistic, artistic or literary purposes only.

For using personal information they are:

  1. it is clearly in your interest and there is not enough time to get your consent;
  2. it is required by law;
  3. the information is already publicly available;
  4. to prevent an unlawful act from taking place to which the information is relevant;
  5. in an emergency situation, where your life or health is at stake;
  6. for statistical, scholarly or research purposes, within the parameters specified by PIPEDA.

For disclosing personal information they are:

  1. to a solicitor representing the Corporation;
  2. to assist in collecting a debt owed by you to the Corporation;
  3. to an archival institution for the purpose of preserving records, within parameters specified by PIPEDA;
  4. all of the reasons stated above for using personal information.

PIPEDA will be enforced by the Privacy Commissioner of Canada.  The Model Code details how you can lodge a complaint and the various steps to take. Should the Privacy Commissioner choose to conduct an investigation, we wish to assure you that everyone associated with Pino’s Salon & Spa will cooperate to the fullest extent possible.

We will also be taking measures to safeguard personal information, including keeping separate limited-access files and records (both manual and within our IT hierarchy/file structure), ensuring that the Privacy Officer will have primary control over and discretion within the Corporation regarding any consented-to collection, use or disclosure of personal information and other measures similar to those used for the protection of our own proprietary confidential information.  Please be assured that only reception and management will have access to the bulk of personal information collected and that other staff will only be able to access your name and the services and products that appear on your client file.

Please also note that you are able to withdraw or withhold your consent at any time.  We must, however, inform you that withholding or withdrawing consent may hamper or impair our ability to effectively provide service to you as a client.  In keeping with the policies set down thus far by the Privacy Commissioner’s office, we are requesting that you actively grant your consent by completing the portion of this letter below and returning this portion to us by mail in the enclosed envelope or by fax transmission.

We wish to thank you for your continued patronage as our client and we look forward to continuing our relationship with you.

Sincerely,

Marisa and Pino Cherubino

Awards

Pino’s salon & medispa is very proud to have won the following awards:

  • Gold Medal Winner – “Best Hair Salon”
  • Voted “Favourite Salon” 2005
  • Master Colourist Awards, 1st, 2nd and 3rd Prizes
  • Contessa Award for “Top 5 Salons and Spas Canada”
  • Winner of “Canadian Grand Prix Hair Cutting” Competition
  • ERSTF-Ministry of Training Award for “Outstanding Service and Dedication Toward Apprenticeship Training for Waterloo and Wellington County”
  • Nominated for “Best Spa” 2003 to 2007
  • Platinum Winner – “Best Spa” Reader’s Choice Awards
  • Nominated for “Global Salon Business Award”
  • Since 2007 – We have also contributed to fashion editorials for Grand Magazine
  • Recently featured on the “Cosmetic Innovations” show

Careers

We are currently looking for:

  • Registered Massage Therapist
  • Hair Stylist
  • Full Time Esthetician

Please send us your resume at reception@pinosalon.com and come in to fill out an application.

Receptionist

The potential candidate must provide warm and friendly service to clients, while being concise and efficient with salon and spa software. Highly developed multi-tasking skills are an absolute must. Receptionists are responsible for the first impression of each client who walks through the door; client care must be our first priority.

Responsibilities include:

  • Attending to clients (whether it be hanging up a coat or serving a beverage)
  • Providing precise appointment information to both clients and staff
  • Maintaining systems for checking in clients and processing client sales
  • Accurately handling money

Requirements

Candidates must have customer service experience, and post-secondary education or equivalent. Administration experience is an asset. A friendly demeanour, and team oriented personality required.

Apply for this job

Hairstylist

The potential candidate must have an accredited certification from a recognized hair school, with a creative flair and an eye for the latest trends in hairstyling. Must have experience in cutting, colour/highlight, mixing and application and styling hair. A friendly demeanour, and team oriented personality required.

Esthetician

The potential candidate must have necessary certification from a recognized esthetics school and experience in manicures, pedicures, facials, waxing, body treatments and massage. A friendly demeanour, and team oriented personality required.

Registered Massage Therapist

The potential candidate must be a Registered Massage Therapist, who possesses excellent people skills. Must be able to provide continuous service throughout scheduled shifts. A friendly demeanour, and team oriented personality required.

Accessible Customer Service Plan

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Pino’s Salon & Medispa is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that they may have or that we provide on site that may be used by customers with disabilities while accessing our good or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Pino’s Salon & Medispa will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the front desk.

Training for Staff

Pino’s Salon & Medispa will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on their behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of goods and services.

Individual in the following positions will be trained:

  • Client Care Associates (Reception)
  • Hair Stylist Assistant/Colour Technicians
  • Hair Stylists
  • Estheticians
  • Management/Administrative Assistants

Training will be provided to the staff within 30 days of hiring.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Pino’s Salon & Medispa’s Accessible Customer Service Plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices available on site or otherwise that may help with providing goods or services to people with disabilities.
  • These include:
    • What to do if a person with a difficulty is having difficulty in accessing Pino’s Salon & Medispa’s good and services

 

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Pino’s Salon & Medispa provides goods and services to people with disabilities can email us at reception@pinosalon.com. All feedback will be directed to Management. Customers can expect to hear back in 7 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Notice of Availability

Pino’s Salon & Medispa will notify the public that our documents related to Accessible Customer Service, are available upon request.

Modifications to this or other policies

Any policy, practice or procedure of Pino’s Salon & Medispa that does not respect and promote the principles of dignity, independence, itergration and equal opportunity for people with disabilities will be modified or removed.

 

If you require a copy of this document, please email us at reception@pinosalon.com and we will provide you with one.

Bruno Cherubino

About

Bruno Cherubino is a hairstylist at Pino’s and has been working in the hair industry for over 9 years. His creative spark came after working with his father (Pino) as a salon assistant. While attending hair shows and seminars with his father he grew further in love with the industry. He then went to school to proceed into his career through an apprentiship.  A year after he enrolled in the Eufora Foundations 1 and 2 to further into advanced hair cutting. He currently cuts hair based on the Vidal Sassoon philosophy which he completed in Toronto in 2011.

Blogging and Photoshoots/Fashion Shows

Bruno is also one of the authors of our blog section in our website. He contributes to the blog with insightful information about the hair industry and helpful tips. Bruno loves challenging himself with work outside of the regular salon hours by doing photoshoots. Bruno and his photographer brother Vincenzo (aspiring hairstylist) team up together to create proposals on styles for the coming seasons. They also love to do some avant-garde looks for stepping outside the usually everyday styles.

Passions and Fun

Balayage is Bruno Cherubino’s main passion. Cherubino continues to create beautiful blends of colour week to week using the best techniques in the industry. He also uses a traditional “scissor over comb” style of cutting for mens cuts which creates the most ideal shape to compliment features.

Bruno enjoys watching and playing soccer on his free time. You can always catch the Pino’s salon team tuning in on the World Cup and other major soccer events in the colour room! He also loves hanging out with his cousins and friends and is a family person. Every year Bruno likes to give back to the less fortunate by providing free haircuts to the homeless/less fortunate during Christmas via Ray of Hope.

“When Bruno was just a toddler he absolutely hated getting his haircut! I reverted to cutting his hair while he was sleeping just because the kid would throw a tantrum and never stay still. Now, Bruno loves getting his hair cut and is also great with cutting kids hair.” -Pino Cherubino.

You can checkout Bruno’s work on his Instagram profile by clicking one of the links below:

 

 

 

 

Magdalena rocking the rose gold braids

Nunzio Meleca

Nunzio Meleca is

Yesy Vallejo

Yesy Vallejo is

Top Choice Award 2015 & 2016

TopChoiceAwards_logo_year_2015_Colour           TopChoiceAwards_logo_year_box_2016_2years

Since Pino’s Salon and Medispa opened its doors in August 1986 we have been committed to providing exceptional care to consumers in the beauty industry. From hair to esthetics and makeup to hair removal, we are a full service salon and medispa that will take you to the next level of style. Taking an interest in each individual, we strive to offer the best and most current services you will find. We do this to ensure your experience is of the highest quality.

Leading our hair salon, Pino incorporates products such as Aveda, Moroccanoil, and Kaaral to achieve a variety of looks- there is something for everyone! Whether you are looking for highlights, full color, permanent waving, hair extensions or a Liquid Keratin smoothing treatment, Pino is here to help you fill whatever picture you have in your mind. All of our stylists are trained by Pino himself in order to ensure the quality is the same regardless of who you go see. Care and compassion set us apart from all the rest, as it is our mission to have you leave happy and looking your best.

Our medispa estheticians are knowledgeable, experienced, passionate, and determined to have you on a beauty routine that suits you. They love to educate and what better way to learn then when having a facial! Since the spa portion of Pino’s opened thirteen years ago it has been an incredible asset to the salon. We offer a little bit of everything to suit your needs. From typical esthetic procedures; waxing, manicures, pedicures, facials, massages and makeup to medispa procedures; Silk Peel facials, laser hair removal, Accent skin tightening , photofacials, chemical peels and Vasculyse treatments, we are committed to finding you the treatment to keep you looking your finest.

Pino started this business with his wife Marisa with hopes of turning it into a salon that can be considered your “Top Choice”.